• Customer Support: 1800-102-1994
  • commr[dot]trichy[at]tn[dot]gov[dot]in

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number +91-431-4219555 , 4218555 ,
 4217555 , 4216555 , 4214555 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
  • Telephone : +91-431-4219555 , 4218555 ,
     4217555 , 4216555 , 4214555
  • E-mail : commr[dot]trichy[at]tn[dot]gov[dot]in
  • Facebook : https://www.facebook.com/
  • WhatsApp : 8300 113 000
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Accounts
Contractor Bill Related
2
Group Schemes,Deposits,EMD and Refunds
3
others
4
Pension,Family Pension,DCRG Commutation Santioned Details
5
Special Provident Fund
6
Department Test
Complaint-1
7
Complaint-2
8
eGovernance
e-Tender
9
Online Payment
10
online Receipt
11
Engineering -Town plan
Buliding Application
12
Buliding Debris
13
Buliding License
14
Buliding Plan renewal
15
Buliding Plan Verification
16
Buliding Plannig Permission
17
Buliding Rule Violation
18
Bus Shelter
19
Delimation
20
Encroachments
21
Hoarding Removal UAC
22
Layout Approval
23
Others
24
Petty Shop
25
Request For Information
26
Reserve Site
27
Sub –Division Approval
28
Survey
29
Town Plannig-General works
30
Unauthorised Construction
31
Engineering -WORKS/ Water Supply/ Sewage/Street Light/Town Plan
Basic Amenities Petitions
32
Borewell and Well Watersupply
33
Bulinding Maintenance (Office Building,Quarters,Schools,ICDS Centers,Noon meals Center,Shopping Complex)
34
Burial Ground and Electrical / Gasifire Crematorium Maintenance
35
Burial Ground and Electrical Crematorium Maintenance
36
Bus Stand Maintenance
37
Contract Workers
38
Culvert
39
Desiliting of Drain/Canal
40
Drinking water contamination
41
Drinking water supply
42
Encroachment
43
Flood Management
44
Foot Path
45
Lorry water supply
46
Maintenance/Repairs Of Roads
47
New Sewer Connection
48
Others (Patch Work)
49
Park Maintenance
50
Road Cutting Permission
51
Road Works-CCand BT
52
Sewer House Block
53
Sewer Main Block
54
Sewer Manhole Open or Broken
55
Speed Breaker
56
Street Light
57
Strom Water Drain Construction
58
Toilet Maintenance
59
Water Connection
60
Water Supply Leakage Repairs
61
Public Health Sanitation
animals nuisance
62
Bakery smoke Nuisance
63
Bio-Medical Waste-Details
64
Birth /DeathCertificate-Current Year
65
Birth /DeathCertificate-Previous year
66
Birth Certificate
67
Bpl List Prepartion Details
68
Child Name Regestration in Birth Certificate
69
COWS NUSIANCE
70
D and O Trade Details
71
De-Addicition and Shelter realted Details
72
Death Certificate
73
Dr.Muthulakshmi Reddy Maternity benefit Scheme
74
Epidemic Diseases
75
Flood Management
76
Garbage
77
Maintenance Of Electrical Crematorium Deatils
78
Mosquito Menace
79
pollution control
80
Street Dogs nuisance
81
Temporary Crackers Licenses Workers
82
Revenue
Drain.Maint.Charges
83
Litigation
84
Name Correction
85
Name Transfer
86
New Assessments
87
Non tax- Monthly Rental
88
Non tax-Annual Lease
89
Others
90
Parking Charges
91
Pay&Use Toilet
92
Professional Tax
93
Property Tax
94
Request For Information
95
VLT
96
Water Charge

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